Read the reviews below to see the experience other people have had when dealing with customer service from Price Chopper.
Clifton Park Plaza 250 store.
On Dec. 31 at 11:15 as I was exiting the store carrying my groceries and not using a cart.
The checkout clerk approached me in the exit and said I should return my cart outside because there
We're too many carts in the in hallway .
I am a senior and frequent shopper why tell me to return cart
Outside the store when I did not use the shopping cart. I did not like being reprimanded for something I did not do.
Thank you.
Placed an online order for a Fresh turkey at Price chopper Market 32 on Monday. Have called repeatedly to make a change to the order. There is no one to answer the phone, It doesn't matter what time of the day I call. I am placed on hold, no one picks up the phone. Your online service indicates that I will be contacted via email. No Emails have been sent to my email address. Shopping at Price Chopper instore is fine. Would like to keep the turkey and pick it up on Sunday not Monday which is scheduled. There is no one to respond to my calls. So far the system doesn't work. I am disappointed and shocked at this behavior.
Just got back from the 87th street store and love the service there. The one thing was went to the deli and they were running a ad. The ad said but a pound of cheese or meat get a pound for free. I got for quarter plus pounds of meat. Then when I asked four the cheese they said no it has to be a pound. It was just divided up. No where on the ad sign does it say must be one 1 full pound of meat or cheese. Any other place I have gone to always accepts the way how I have did it. Plus getting there at 8am they were not even ready to open
I had very limited selection. I mean very little
I purchased pc ice cream cones (2/$6). The cones are sooo soggy that I threw them away! This is NOT the first time I have purchased these. They are SOGGY! I just bought Walmart Great Value and the cones are crispy and solid!! I have bought them at Aldis and Shop Rite and Hannorfords and they are EXELLENT! Your Half and Half milk is also a big problem as it turns sour after half the container is used. I end up throwing that away. I suggest you try to remedy this and I will NOT shop at your store
Remedying
Used Instacart and tried to reach main headquarters st price chopper to make a complaint.the person answering the phone couldn't have been less interested even when I told her as a life long customer I was done shopping with them in s bored voice she said"yeh I'll pass it on lady." Tried again and was dismissed with a i said I'll pass it on.terrible service with Instacart and I felt taken "for money,products I hadn't ordered and extreme riudness.perhaps should read the 85% dissatisfied customers who won't be usin your service .hello all the new services in the area.
I do not like your new Advantage program. I use to get 10 cents off of my gas for each $100. spent (it use to be for each $50. spent). You have cut the allowance in half. I go by 3 major grocery chains to shop at Price Chopper for their gas program. For 5 cents I will not be bothered to bypass them any more. Most of them have their own discount gas stations in front of their stores anyhow. As for you As for your $1 spent + 1 point earned, you would have to spend $100 to get one dollar off of you groceries. Big deal. You offer more than that now with your coupons at the register. In other words, I will stop at the other chains and local markets. You new program is a step backward for your customers.
Went to Price Chopper (in Chatham NY) this past Sunday. It was 1st day of sale items. I wanted to get the turkey that was on sale. The did not have them. Whent again on Tuesday, still did not have them. I was told by employee that the would get then Thursday morning. Went again today (Thursday) still no turkey that was on sale in flyer. An employee said maybe tomorrow and "what can you do". I used to shop in Hudson Price Chopper, be they could not make it..maybe because this happend all the time. I try to e a loyal customer, but you are making it difficult
Hi I have shopped at Price Chopper for 40 years and have always had a good experience. I recently have switched to Hannaford because they offer shop and go. I place my order online and then schedule a pick up day/time. If price chopper ever starts this program near me I will switch back. I am not in the area for delivery. Although I am 15 minutes from price chopper iris not offered in my zip code area of 12827.
The Glenmont Price Chopper is badly in need of management attention. The desk and store employees in general are very good but the fish case today was unappealing, not well displayed and a lot of the fish looks old. This is the routins and not the exception. The deli dept is slow as can be always. The store looks dirty. Lived in Glenmont 34 years and this store now seems to get the bottom of the barrel in produce, much of which is overripe 2 days after purchase. We choose to shop mainly st SlingerlsndsPC, Delmar Hannaford or Slingerlands Shop Tite because of quality and cleanliness. The Golub's certainly can and should do better.
I am pissed off. I came to return a carpet cleaner after work. And it is closed no one knows how to do it? Seriously now I am being charged another day. I don't have money for that. And no one was willing to help me awful service by the staff. Awful!+! This is manchester ct location please respond to me asap about this.
Conn.has a consumer protection law that says if an item rings up higher than tag price you get that item for free. I do check for expired tags and take them off and stick them on to the product.I have been doing it for over 2yrs.the employees know me and usually say hi.on 11/14 I went in and was met by Kayce,front manager,who told me not to pull the tags when I check out someone will go back and get them. I said it would hold up the line,she shrugged her shoulders,oh well.mom and I started shopping when Shelby S. started following us. she went ahead to the next aisle and told another employee to look for expired tags, loud enough for us to hear.as we shopped other employees were watching us,never smiling.in an aisle,in the next one I could hear Kayce tell employees to look at the tags. one girl was responding to her ok.she came into the aisle we were in she walked past me then quickly turned around,looked in my cart then went back to talk to Kayce. very rude and disturbing. when we finished we went to check out.rang out my purchases. I had 6 expired tagged items, 5 in one display and 1 a few rows away. I asked for Albert S.,he was incharge,he called for Shelby S. to get the tags. I turned to speak to a customer who asked what was going on. as I was explaining the law I heard my mom say"do your job" I turned and said "mom,what?" she said that Shelby said she wasn't going because she didn't have time. Albert was speaking with a women behind the customer service desk I said do I have to go get them? he said Shelby was going. the customer service women yelled over "take him" she put my 6 items aside and started ringing the customer behind me out. he was telling me how the employees all over the store have many times been rude to him,he checked out and wished me luck. I stood in line when another customer came up the cashier started ringing them up and I said I was next as Shelby had come back,after close to 20mins. she ignored me. I said excuse me loudly. Albert S. came over and told Shelby do go to an empty register. we did and she started filling out forms for each item,6. it took her close to 5 mins. they were each rude and hoping if they dragged it out I would just leave. next time I go in I will ask for the manager and tell him if it happens again I will file a harassment claim against Price Chopper.
First, let me say that I truly love the Price Chopper on W.75th. I literally live 10 minutes from the store, so the convenience is wonderful. I visited the bakery department Monday October 31st, around 3:30 in the afternoon. I wanted to place 2 cake orders. The guy working at the time was "Clinton". Clinton seem to be a nice enough guy, but not customer service friendly or knowledgeable. I wanted to purchase two 1/2 sheet cakes for an Anniversary party. I was wanted a strawberry and 1 carrot cake. I was told by Clinton carrot cakes are only made round and I said I needed a sheet cake. He again informed me that the baker only makes round cakes. Besides being disappointed in that news, he never spoke above a whisper which was very nerve racking you could hardly hear him speaking at all and. I felt I was intruding on his time. His customer service skills leaves little to be desired. So I took my business to Hy-Vee. The customer service was fantastic and helpful. I ordered my two 1/2 sheet cakes. One strawberry and the other carrot cake, "not round" but a half sheet carrot cake, with suggestions on icing and decorations. I was actually working with a professional. Sorry to say that it wasn't at Price Chopper.
I've been very disappointed in the service I've received at your deli in the Middletown CT store recently. This past Sunday I watched as a young man who worked there was working the deli counter by himself with 5+ customers waiting and no one was available to help him. To be honest I commend the young man simply for the fact that he didn't just walk away. I went to the customer service desk and let them know what was going on and they tried to get a hold of someone to help him with no result. I left the store, went to my local stop and shop who had 4 people working the counter and was in and out within minutes. Today, once again the same situation. One person trying to wait on 5 customers with no help. I didn't waste my time with customer service, I simply left the store. I've spent thousands of dollars in the Middletown, CT store and am pretty disgusted that Price chopper treats its employees in such a way and also extremely dissatisfied that the staffing is so poor.
well you have lost a good steady customer in me and my family. your store practices are bad at best. 1st one...i was shopping in your southington ct. store and at the butchers refridgerated meat display had 2 wrapped angus tenderloins with a plastic price sign sticking in each one with the special sale price of 44.99 PER POUND.. i told the butcher i would take them both, that ,that was a great price. he said no doubt !! but when he was takeing them out of the cooler he was saying they are $14.99 a pound. i said NO THEY AREN'T LOOK AT THE MARKED PRICE !! he said that was an error !!! i said ..well it is marked that price, and i want to purchase them at marked price. he told me to go to hell !!! he was not going to sell them for that price. and if i don't like it take him to court !!!
2nd- i am out of work on worker's compensation, had surgery, got a pain medication at the pharmacy. they said my authorisation voucher was exspired at the end of june
so i had to pay $15 for my meds.
the next day i had a message on my phone explaining that there was an error made and they had a $15 refund for me. when i got there they tried to hand me a price ckopper gift card for $15 i asked how do i get my $15 off this card? they told me you can't you must spend it in the store ! n i said i paid in cash. you phoned me and told me you had a refund for me. HOW IS IT YOU CAN CHOOSE WHERE AND HOW I SPEND MY MONEY!!! they told me it is company policy. I SPEND AT LEAST $300 A WEEK IN THAT STORE !!! NOT ANYMORE !!! YOU DO NOT WANT FAITHFUL CUSTOMERS.. YOU JUST WANT A PLACE TO TAKE ADVANTAGE OF THE PAYING PUBLIC !!! i await your response to my complaint here. i will wait 2 days, after that i go public !! on the internet and a sign on my cars telling how poor your stores outlook on customers really is.
I got three prescriptions filled at Price Chopper in Matamoras, PA in May 2016. The co pay on each is $25. When I called to ask the price of 30 pills of one of the prescriptions, they told me $12.00. I do not understand why they would charge me double of what it should be. They should have noticed this an NOT RUN this one through my UHC/Oxford plan. If they are under a gag order by a big insurance company to keep their mouths shut, that is a pity. After going to Rite Aid and getting the pills for 9.99 and being told I can get 90 days for $15.99, there is no way I will be using UHC's mail order pharmacy at $40.00 a month. By acting in concert with an insurance company, you have now lost all my pharmacy business.
I was just in the Price Chopper on Merle Hay Road in Des Moines. There were huge sandwiches made with entire loaves of bread and filled with cold cuts and cheese sitting out on tables and unrefrigerated. I expressed concern to an employee and he said they'd only been out an hour or two. I told him that food safety experts advise not leaving food out for more than an hour. He seemed to dismiss my comments. I wonder how much longer these sandwiches will be sitting out? Does the store hope to sell large amounts of Pepto Bismal and anti-diarrhea medicines in the next couple of days? How safely does the store deal with other products I might be purchasing? I don't have a lot of confidence in Price Chopper now.
To Whom it May Concern: I was in your Market 32 store on Park Ave. in Clifton Park several weeks ago. I had a hard time trying to find the plastic bag recycling area. After walking around the whole store I approached Kimberly M. in frozen foods. She told me how to get to the recycling area which was OUTSIDE THE STORE which meant I had to go outside in the freezing cold to get rid of the bags. I thought I was being a good citizen by helping the environment doing this. I didn't know I would have to make an extra trip. Fortunately for me, I asked Kimberly M. for the directions. She said "I'll take care of the bags for you" and she did much to my relief. Thank you Kimberly M. for helping a good citizen.
I am writing to you regarding your price chopper in morrisville vermont.
1. You do not have enough help in the store. every time we go in there it is very busy. Only two
cash registers were open. one express 20 people in line. one regular register with 6 people in
line carts packed full.
2 the girl in the deli smacks gum that is not professional. They spend to much time laughing
amongst them selves and their friends in line.
3 i can tell the employees their are not happy.they need help.
4 I did talk to the manager and he did nothing.
I was just in your Middletown Ct store. I was looking for canning lids and caps. When I went into the seasonal isle all there was Christmas displays. I asked a cashier why that was and she said that Christmas displays are seasonal which I understand but where are the canning supplies. I did ask her that and she said they didn't have that product. Now I have to drive all the way to Cromwell to get it. I'm very disappointed
I was shopping at your clifton park, 15 park ave store at approximately 4:15 today Sunday. I was waiting in the deli for 15 min, although the number display was working it was not being used. I asked the deli associate "male" what number they were on he said 97, I told him I could not hear him and said I was #6. There was 4 young workers who were disorganized, talking to each other, slow, and appeared to be angry. My # was skipped as again I could not hear them call out. When I told him I was skipped he shrugged his shoulders and the young girl next to him took someone else. I spoke to Joseph P. Grocery mgr who was on his way out. I told him what happened and that this is not the first time like this at the deli and a mgr or babysitter is needed. He said there are no comment cards and I could go on line. He too acted as though this is the new normal at price chopper . No one offered to fix the situation or had anything to say. I went to hannafords and was waited on quickly and efficiently. What has happened to my price chopper!!!
