Lufthansa customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Lufthansa.

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Viewing Lufthansa customer service reviews 26 - 39 out of 39
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07
Sep

Posted by NOT HAPPY


on 9/7/12 at 5:00PM

we were flying out of budapest on Tuesday and the cabin crew when on strike. we had to wait 6 hours in line to be re-booked and we had to wind up rebooking our flight home. they did not give us a hotel nor transportation for the night. that is not the nor. if a airline cancels flights and it has nothing to do with mother nature it is the airlines responsibility to take care of the passengers. when i spoke to the manager he was rude and a straight up jerk! i winded up helping an older couple with the rebooking of there flight and also book them a hotel room.

05
Sep

Posted by need an immediate response


on 9/5/12 at 7:47PM

Hello there, I am Sushma Thapa and i have some issues about your airlines that I want to share with you. On 14th of August,2012, I had flight from Mumbai International Airport in India.My ticket was done from United Airlines and there it was operated by Lufthansa.So at the check-in counter 3 hours before the flight's timing,they told me that there was some problems with my ticket's information and asked me to talk to United Airlines. I was shocked and worried too because I had no idea how to handle all those and they didn't even care to help me with that. I was very sad because i was alone and new to that place.They just gave me the United Airlines' number and left me like that.I felt so bad at that time and didn't expect from the airlines. I wasn't treated well and at last i had to suffer. I had to run here and there trying to figure out what to do and it took half of my time and then i had to buy calling card worth Rs.500(Indian currency) to make call in United States and it took 3hours to fix the problem. By that time,my flight was gone and they gave me ticket for the next day which cost me another $940. I couldn't do anything at that moment because i needed the ticket and had to get here for the college. I am an international student without any job and am really poor. I am struggling here each day to survive. I hope you understand what I mean. If at that time, any one of the people from your airlines had helped me then I wouldn't have to spend my money just like that. That was my pocket money and i still feel bad about it. Please try to look it through my point of view and i hope you will understand how i am going through. I will be waiting for the answer from you. Send me an email in the address below.I will not do the ratings now because it wont be good enough for the airlines. I will wait until my issues has been resolved and get your respond. Then i will do the ratings.



Thank You

15
Aug

Posted by Miles N Less


on 8/15/12 at 10:22PM

Lufthansa and Brussels Airlines and two of the worst for customer service. The pretense of being helpful is just a show with no depth of really caring for our comfort. Same remarks for the Miles and More customer help.

23
Jul

Posted by DJ


on 7/23/12 at 1:30PM

We joined Miles & More to build up frequent flyer miles and to also be allowed to check in 2 bags on our flight per ticket. Their web site states that frequent travelers can check in 2 bags in economy. When we are at the check in counter, we are told that frequent flyer is not the same as frequent traveller. Frequent traveller means a Silver card. No where on their web site does it say silver card. Any reasonable intelligent person would equate frequent traveller with frequent flyer. We ended up paying 300.00 for 3 extra bags. What a rip-off. Who goes on a 3 week trip with 1 bag unless you are a trekker. No wonder the German economy is so strong if they can convince themselves that 100.00 fee per bag is reasonable. Won't be flying Lufthansa anytime soon or vacationing in Germany. I can't imagine what outrageous fees await anyone vacationing in Germany. We have to pay on the way back as well.

21
Jul

Posted by Dhima


on 7/21/12 at 1:28PM

I was thinking Lufthansa is the best but is not like that.I have to waste 2 tickets because they say i can't change the flying date or get a part of the money back. Remember you pay tickets to fly with lufthansa and you end up flying with other company so anfar for the prices they have.

03
Jul

Posted by PhillipKP


on 7/3/12 at 9:31AM

Lufthansa's service and efficiency are on a par with some third world countries. I escorted an 85-year old priest to Heathrow this morning, en route to Munich. He had booked a wheelchair. The check-in staff at two locations at the airport were uncaring and unhelpful. Lazy too. We then took 45 minutes, wandering around the terminal, to find a wheelchair. Finally we were helped by an employee of another airline (British Airways). And this was for an elderly passenger with special needs, travelling Business Class!

08
Jun

Posted by Anonymous


on 6/8/12 at 9:05PM

We had a flight from Munich to Chicago on 5-15-12 Flight #432/UA8834. It was the worse flight I ever had. The plane rushed us to board and we sat for 45 minutes with out moving. Children were screaming and kicking the seats and crying while their parents fell asleep. I think children should all be in one area of the plane. We were supposed to land at 7:30PM and we did not land until 9:10PM. The plane was circling all over Michigan, Wisconsin and Illinois without any explanation what so ever. I tried to ask a flight attendant and he ignored me. He acted like he could not hear us. Again the children were screaming. Was it bad weather or no room on the ground. It would have been courteous to give us an explanation after a nine hour flight. No I am not satisfied. Also the food was horrible.

31
May

Posted by Leaantonio


on 5/31/12 at 1:18AM

I am currently standing in line at Charles de Gaul Airport and have been standing here for over one hour to drop off my luggage. Yes I have checked in, Yes I have my boarding pass. I just need to drop off my luggage. There is definitely a breakdown in the fabled German efficiency and there are about 200 irate passengers standing here fuming. Help PLEASE!!! This is terrible! Someone from upper management needs to come down here and fix this problem immediately. The line to drop off luggage is going to take longer than the flight. HELP HELP HELP HELP HELP!!!!!!! 1 hour 15 minutes and counting!!!

20
May

Posted by Anonymous


on 5/20/12 at 5:05PM

Nearly two years ago we travelled with these guys, they lost our bags. We tried to contact them every day for a week trying to locate the bags spent the whole time on call waiting, didnt get to speak to a single person. Wrote multiple emails to them and still haven't heard from them to this day. Very poor service

17
May

Posted by Anonymous


on 5/17/12 at 10:21AM

I called to reserve seats on my flight and the customer service agent was very polite and helpful (and there was no wait after I pressed 0 to speak with her!).

30
Nov

Posted by Steve


on 11/30/11 at 8:00PM

Just flew last Friday 25th NOV 2011 from Frankfurt am main to Chicago's Ohara...Eventhough the middle seat was changed to an aisle seat it was very painful! Not nearly enough room with the seat ahead for leg room and then the person put their seat all the way back (which they have every right to do).

Since I was on a paid Company ticket (not Lufthansa) I didn't have a choice, BUT in the future I will make every effort to NOT ride Lufthansa again!!!

By the way, I had another flight last year with a middle 'torture' seat....simply miserable...there was even a Audio'bundle' under the seat so that I could not streach my legs out at all...Most painful for my 6'2" frame.

15
Nov

Posted by Disgruntled in Denver


on 11/15/11 at 10:53AM

i had a horrendous flight on a recent Lufthansa flight from Paris to Denver. The seats were jammed together row by row so that it was difficult to move. When the large man in front of me put his seat as far back as he possibly could for the entire 9-hour flight, I could barely move let alone remove myself from the window seat to use the bathroom!
My feet were swollen for hours after landing.

I wonder if Lufthansa will leave this comment on air?

08
Mar

Posted by Anonymous


on 3/8/11 at 11:11PM

I wanted to get my United Air Miles Plus number entered and Lufthansa Customer Service was very helpful and curteous.

Bill

20
Apr

Posted by Anonymous


on 4/20/10 at 6:26PM

1-800-645-3880 is the correct number.

Viewing Lufthansa customer service reviews 26 - 39 out of 39
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