Read the reviews below to see the experience other people have had when dealing with customer service from GoPhone.
BIG problem still unresolved. This page absolute sucks. The phone numbers will NOT get me to a human being. The page for emailing is 'updating' and not in service. ATT made a mistake on my refill for my go-phone and I can't get a human being on the phone to correct it. I AM SO PISSED OFF THAT I MAY CANCEL MY ATT HOME PHONE that I have had for forty five years. I HATE ATT. They used to be a good company. I already dumped my ATT stock.
The online site was a nightmare with no way to reach customer service. Thank you for the info on how to get thru!!!
I couldn't reach anyone to help me with my GoPhone issue until i found this site that advised to call the ATT number and immediately keep hitting 0. I hit 0 twice and was transferred to a live person! Everything went well and i even got my credit that i was looking for and it happened immediately. PLUS they GAVE me a free month's worth of texting!! I am very happy with the service once i found out how to get thru to them.
Absolutely the worst customer service I have ever seen. After being in the hospital for over a month, my husband passed away. He had over $60.00 left on the cell phone that he uses which is ATT Go Phone. I have the same service and both phones are in my name. I tried to get them to refund or transfer the balance from my husbands number to mine. According to them, they can not do either. I got this answer after and hour and fifteen minutes and speaking to 2 different people who were supposedly talking to a representative and then a supervisor. There is no reason for them to be like that since I own the minutes anyway. I will use them for outgoing calls so that I can receive calls on my other number. It's pretty obvious that no one will be calling him. After spending 34 days and nights at the hospital with a gravely ill husband, I don't need to be treated like I am trying to steal from them. When the minutes are gone the phones will be destroyed and I will move on to a decent company who cares about the customer and has decent customer service. No one has to be treated like this. There are too many good companies out there. B Gaydos
Purchased a Go Phone Went through Auto Set Up..Added Minutes.. When I Tried To Use The Phone A Few Minutes After Set Up And Adding Minutes,I Was Advised I Had No Minutes! The Worse Service I Have Ever Encountered...Go With Another Company..Stay Away From AT&T!!!!!
I have tried 3 hours to get to there customer svc.
We have a $240 credit and they have disc our svc but no one to talk to. Have never seen such terrible svc and I worked for them for 30 years. Guess I go to Verizon!
They obviously need some new management or maybe some of us older ones who knew how to give excellent svc!
I'm so glad that I am a Verizon customer!! I use an AT&T go phone for work because phones at work have to be camera less . I have tried to reach a live person for 42 min now and every time I reach a live person they send me somewhere else taking be back to the automated system. All of this for a mistake they caused.
You have messed up my account in several ways, cannot talk to anyone because you have decided to use a system that loopps you around for hours cuts you off and never gets to a person or representatinve. I am about to cut my service - you do not care about your customers.
I want to compliment Michelle in customer service...I indavertantly missed my renewal date, lost the minutes (a large amount) and she did her best to get them credited...she called when she completed the task and was willing to go the extra mile...
she can't be the only one working there that's capable...or is she?
TERRIBLE TERRIBLE TERRIBLE. I spent 20 minutes trying to get a HUMAN with no luck. After I figured out you need to say "customer service" to get someone, the auto system said "ok, to place you with the correct person I will need to know what you are calling for." as soon as I chose "payments" out of her listing of choices she put me BACK INTO THE LOOP FOR PAYMENTS! I wanted a a PERSON! completly frustrating! I finally gave up. What HORRIBLE customer service!
Without a doubt the worst service in wireless history is ATT. Customer service is a joke! Trying to get any help is a joke! I regret ever having any dealings with such a slime company. Tech support, No such animal. Speedy service, snail pace internet. Phone service, non-existant assistance. Rip-Off, pre-paid service. Phones are useless, very hard to access and get to work. Sad, Sad, Sad excuse for public service utility....
My mms doesn't even work on my Samsung focus s, I read that some phones had been parentally locked by mistake if that's the case they need to fix it. They should stop putting all their focus on just iPhone customers. How come when I call vs they can't access my account or my sim id isn't going through. Either people are lazy or they are not qualified to handle or carry out tech requests.
Everytime I try to get in contact with customer service either they cany access my account or I have the wrong number . I really have to drop this phone company and I will make sure no one else I know uses them it's bad enough half my calls don't go through bc I only have one bar where I live and a full signal every where else in this city even when I'm out of town I have better luck. Tmobile here I come!
Why can't my daughter make international calls from the US using her AT&T Avail? She paid $10 for international call plan in addition to the $50/month for this go phone?
She had a problem last month regarding payment which was resolved by visiting the AT&T store where she bought her phone from, but she doesn't have time to go there again every time there is a problem. Calling customer service is even more time consuming and irritating since she always ended up either listening to a machine or waiting for a very long time before deciding to hang up.
Adding $$ to my account via the 622 connections was easy...they take your money easily. Thank you Adrianne, who transferred me to CS for a ? on my balance. After trying the autoreply method on my phone for finding answers to this ? I was put on-hold for 13 minutes (they kept saying "please wait" !)... I listened to music and ads, and then was cut-off !! So sad. The web-site is the best way to go - and call the 800 # and keep pressing 0000000. My CS rep was 'Dan' who was very helpful..Thanks! Then I only waited for another few minutes to resolve the last of my questions. I guess I will stay with ATT after all.
since the first fone ive ever purchased ive had att(cingular) as my provider...the service is excellent i will give you that, but out sourcing the CS(customer service) help line to, im guessing India, save money is probablly not the best choice. but that is just a samll paint stroke in this vast picture of loyal business that ive given to the company. My family and i have used att for many consecutive years and paid our bills accordingly. but here recently i purchased a phone and come to realize that it was incapable of many nessecary features that the oldest most "hoopty" phone are with the prepaid service. i was told the reason i cannot send or recive mms, and access the internet is becuz prepaid att does not support 4g phones, but the weirdest thing is in the entire 5 parish, over 2.5 million people, area we are not even on the 4g grid,now why is it that if i buy a $500 phone, i can only get a basic use of it, thats like if i were to buy a $20,000 car but it had no engine to drive it anywhere, supposingly att is the best network provider but T-moblie wasa able to grant me access to the internet using the exact same phone, all i needed to do was switch sim cards, now is that?? this is the only issue ive ever had to make me so agravated to the point i want to end my relationship with this company, and take the 8 phones i have and recieve a higher quality service with them, effort goes a long way, lets see if your willing to resolve this issue and contact me bck Att
The worst service in my entire life. Disconnected my landline before the wrong sim card was sent. Then ordered another phone. They sent two. Both without the number I ported from my BUSINESS to the phone. Spent at least 8 hours on the phone trying to get this resolved. Currently, despite the coverage map that says excellent, I get "no service" 90 percent of the time when standing on Main Street in the middle of town....and oops again....after having gone through a somewhat deceptive routine to get to a go phone support person I was cut off...(and of course they don't call you back)...but that's okay because I could barely hear them anyway. I am unfortunately forced to use this service due to my location and where I intend to move to but trust me, if you have an alternative use it. Randal...(CEO)...if you care invest some money..AT and T is ranked the worst customer service in America...I now know why.
And Randal....if you want to help me personally please call so I can personally explain the nightmare that has taken more time (by a factor of 2) than the minutes I have on this phone currently. My hope is that I will get a refund for all the time...probably very doubtful.
I HAVE BEEN USING MY GO PHONE FOR TRIPS TO MEXICO AND I HAVE BEEN NOTIFIED EVERY YEAR PRIOR TO EXPIRATION DATE TO ADD MORE MONEY TO MY ACCOUNT TO KEEP IT ACTIVE. THIS YEAR I CALLED TO SEE IF I CAN USE MY PHONE FOR CHINA AND THEY COULD NOT LOCATE MY CELL NO. THEN THE OPERATOR TOLD ME THAT IT EXPIRED AND IF I CALLED IN WITHIN 90 DAYS OF EXPIRATION THEY WOULD GIVE ME CREDIT. WHEN I GOT OFF THE PHONE I STARTED THINKING ABOUT IT,IT HAS NOT BEEN MORE THAN 90 DAYS AND I CALLED BACK AND SPOKE WITH ANTONE AH846D AND ASKED WHY DIDN'T SOME ONE CALL WHEN ATT ALWAYS CALLED AND EMAILED ME BEFORE. WHY WASN'T I CONTACTED. ITS LIKE ME LEAVING 180.00 IN THE BANK AND BECAUSE I DID NOT GET CONTACTED, WHO HAS MY MONEY? MY GO PHONE DID NOT WORK PROPERLY. IS THIS THE WAY ATT PROFITS FROM HOW MANY OTHERS. I DO NOT REMEMBER SIGNING SUCH AGREEMENT THAT I AM WILLING TO GIVE UP MY MONEY WITHOUT MY AUTHORIZATION.I WANT A CREDIT TO MY ATT BILL.
