Dyson customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Dyson.

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Viewing Dyson customer service reviews 26 - 50 out of 92
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02
Feb

Posted by sandie


on 2/2/17 at 3:51AM

I rang to order a new battery for my DC59, I agreed to try the V6 for two weeks, I was not happy to see the money for the V6 removed from my bank account immediately. I rang to ask for the V6 to be collected, and my money returned, I was told it would be collected yesterday, WED 1st Feb. I waited all day, rang at 5pm to be told to wait till 8.30, nobody arrived. I am a pensioner, I cannot afford this and do not want it when I have a DC59, I was not aware the money would be removed from my account when I was asked if I wanted a trial period. I want this V6 collected and I WANT MY MONEY RETURNED. I find this treatment of customer care very shoddy.......

15
Jan

Posted by Anonymous


on 1/15/17 at 4:33PM

We recently purchased a Dyson Animal V6 system. I assumed an attachment for carpet would be included. Surprise!! Nothing. I've ordered 2 carpet attachments neither fit. Please help. Dyson V6 animal

09
Jan

Posted by [email protected]


on 1/9/17 at 3:44PM

I recently purchased your cordless vac. The crevis tool supplied does not mate with the unit. I am unable to contact ur customer rep to request a correct replacement tool. I have tried calling several times and I am placed on hold for hours. So far the unit works fine but I am concerned with any future problems. We purchased an upright vas years ago and it still works fine. Compared to other brands your product is grossly over priced. Other customer reviews I have read seem very disappointing. No more dyson vacs for me.

03
Jan

Posted by [email protected]


on 1/3/17 at 5:29PM

Just purchased a dyson V6 hand held vacuum -- . This unit does not fit into the wall hanging device. It appears the wrong wall hanging device belongs to a different model. The hanging bracket number is Dyson ABS T103241 which is defenitley the wrong bracket.

28
Dec

Posted by Anonymous


on 12/28/16 at 2:51PM

I have been given a Supersonic Hair dryer for Christmas! I would like to inquire if I may purchase a travel case that was displayed....Can't get through to see if it is available.

28
Dec

Posted by pat hinoki


on 12/28/16 at 2:05PM

I have been trying to register a Dyson heat/cool and have not been able to register online or contact customer service by phone. I would appreciate help with the registration.

20
Dec

Posted by Anonymous


on 12/20/16 at 6:20AM

I have purchased two dyson cordless vacuums within the last two years...both have broken within the first year. No one answers phones when they say they open at 8 am, and you will easily wait 1 to 2 hours before, or if, anyone answers at all. This man, with all his money, needs to at least pretend he cares a little for the customers who have made him wealthy. I own a cleaning company and fully intend to spread the truth about this company and their overrated, overpriced product, as well as their embarrassing so called customer service. It's Shark for me from now on. I hear they are half the price and a better product.

17
Dec

Posted by Anonymous


on 12/17/16 at 10:08AM

I Purchased A Sv06 Motorhead Pro Excl Us Tr/snk&rd/bu On 11/17/2016. The Serial Number Is Sm1-us-hha6541a. When It Is Plugged Up To Charge, The Light On The Charger Will Light Up But It Goes Off With In 3 Seconds. There Is Not A Good Connection Between The Charger And The Machine. I Need A New Charger Or A New Machine. It Is Of No Use To Me If I Cannot Charge It So That I Can Vacuum The Floor. Please Have Someone To Contact Me To Resolve My Problem Or I Will Return It For Full Refund. Jurlean Hatch,

14
Dec

Posted by Anonymous


on 12/14/16 at 8:36PM

The Dyson sweeper I purchased two years ago has now held up to the expectation. I am very displeased with the performance of this product. The parts are over priced to restore the product. They prefer to sell a new sweeper than restoring the product.

13
Dec

Posted by Anonymous


on 12/13/16 at 2:16PM

left two email messages to request information on my V6 Absolute. Their recording says they are experiencing a high call volume with long waits. They claim if you email them they will respond to your emails within two hours. Still waiting 2-3 days later with no response. Very bad customer support service will complain to corporate about this issue.

09
Dec

Posted by A poor dyson customer


on 12/9/16 at 3:44PM

Worst ever customer service and maintenance service. Customer service calls will mostly go up to 50-60 minutes. Maintenance centers will not even test your machine before sending it back as fixed/repaired. My machine went to repairs twice in last two months still not working. Useless customer service, I will not buy Dyson again ever.

06
Dec

Posted by [email protected]


on 12/6/16 at 1:53PM

sent an email 1 week ago asking how to obtain parts with NO response. don't even bother to try to communicate via email. I am currently on the customer service telephone for the forth time to no avail. just keep you on hold forever. TERRIBLE CUSTOMER SERVICE. Very disappointed

06
Dec

Posted by belle4810


on 12/6/16 at 10:03AM

unable to reach anyone to speak to. very annoying recordings running almost constantly announcing a high call volume. very, very frustrating

29
Nov

Posted by Anonymous


on 11/29/16 at 5:33PM

I have a Dyson upright that I've been very pleased with for years. The serial number I want to vacuum the carpet under my bed, and, I don't know how to lower the upright handle. I tried to call, but your phone is not working right now. Could you please call or email me the instructions for lowering it so I can clean my carpet. I'm Emily Freeman. Thank you, in advance and have a good day!

29
Nov

Posted by Anonymous


on 11/29/16 at 3:41PM

I have a Dyson V6 Slim and it does not hold a charge. It shuts off while in use. I would never buy this product again or recommend it.

29
Nov

Posted by peggy13


on 11/29/16 at 11:49AM

I recently purchased 2 dyson canisters.

I will keep mine, but I do not think my dauighter will like how the canister fiils too quicklu and how hard it is to clean inside.

If they refuse the shipment, what will it cost for us to return the item?

25
Nov

Posted by Anonymous


on 11/25/16 at 1:43PM

I just got Dyson v6. Even if it was fully charge, it dies after 10 min. Is there something wrong with the vacuum?

24
Nov

Posted by Anonymous


on 11/24/16 at 6:32AM

I cannot register the cordless vac online. It is not recognizing the serial no which is

purchased on Nov 21st in Florida at Best buy Haines city.

Thank you

23
Sep

Posted by rustykarl


on 9/23/16 at 8:53AM

I NEED A replacement belt for dyson upright

10
Sep

Posted by Surgbj


on 9/10/16 at 6:15PM

Can't get ahold of anyone. Your customer service support team is severely lacking

Sincerely

Bj Bodwell

25
Aug

Posted by Anonymous


on 8/25/16 at 2:18PM

The Dyson helpline is currently closed for a meeting. I received an email stating that my hairdryer warranty was activated and my name was in correct and my address. How do I get this changed?

05
Aug

Posted by Anonymous


on 8/5/16 at 2:02PM

Will not allow me to talk to a supervisor regarding brand new carpet and issues with the Dyson causing fibers to be pulled up. Stated they would call back and no response twice.

26
Jul

Posted by Anonymous


on 7/26/16 at 2:39PM

this company is unreal call the customer service to get to human resource and get run around. I not even going to tell them I not going to work for them let them find out on their own! Really a messed up company !

23
Jul

Posted by Anonymous


on 7/23/16 at 4:26PM

My wife bought a dyson upright vacuum on April 19, 2016. The vacumm is used to clean area rugs, and stairs to the house she cleans. The extended part of the vacuum worked fine up until a week ago. The part that sits at the bottom of the suction connection kept popping up and out. The clamp on the lower back part of the hose tip chipped off. Causing the hose to become disabled from locking to the bottom suction clamp. Making the attached part useless.

05
Jul

Posted by Heather


on 7/5/16 at 1:38PM

The staff at the Lone Tree, CO location are phenomenal! I had an issue with my vacuum and, on the spot, they fixed it. Not only mine but another ladies vacuum as well. Exceptional! Thank you team Lone Tree. You are appreciated!

Viewing Dyson customer service reviews 26 - 50 out of 92
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