Cadillac customer service

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Customer Service

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Phone: 800-333-4223

  • How to reach a live person:
    • Press 0 at each prompt. Took me 2 times.
  • Hours of Operation:
    • 24 hours a day, 7 days a week
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User Reviews

13
Dec

Posted by Anonymous


on 12/13/23 at 12:46PM

I had driven a Cadillac for the yrs 87, 97, 96, 01, 06, and the worst one 2013. I missed being a Cadillac owner to the point I gave the Escalade ext a test drive. The vehicle is beautiful looking. The technology is superior. The ride started out better than I expected, until I drove on a road that did not give its best. At that moment I knew what it really was, a truck. I really like the ride of a long wheelbase road sedan. I feel so hurt that I have to purchase a true road sedan from BMW. I drive everywhere I go. Coast to coast. I put a lot of miles on each Cadillac I've ever owned. I feel that I have been abandoned by the car that described me on the road. I just wish you would reconsider building a long wheelbase road Sedan to compete with the BMW 7 series. I actually love my 7 series sedan, but it's not a Cadillac

23
Feb

Posted by Cher


on 2/23/18 at 6:37AM

Regarding Cadillac 2004 CTS V63.6. My Son almost died! I want compenation!Due to malfunction undetectable. Stalled while driving, starring wheel locked and breaks, car accelerated. This happens before when I was driving. This time the car locked up and ended up in a ditch during a turn! Lost the vehical, my son almost lost his life!Previously we had the vehical inspected several times and nothing was detected. SECURITY ALARM INDICATATER LIGHT FLASHES.THIS TIME THERE WAS NO RESTARTING THE VEHICAL. TOTALED OUT.What price due you put on a disabled persons life, and all the expense that goes into trying to fix the problem when it was never repairable or could not be detected. Do I just have it towed? Please contact me

29
Nov

Posted by Danielle


on 11/29/16 at 11:49AM

GM needs to make a better product!!!! I've owned 2 CAD ESCALADES over the last 10 yrs. My current 2010 Cad Escalade had an issue with the dash (the portion closest to the windshield) splitting in 2 places for what appears to be no other reason than hot & cold affecting it. It had under 60k miles when this started and will cost me approx $475.00 to fix!!!! The dealership I was referred to said they have seen A LOT of this with Escalades and so far, CADILLAC hasn't covered the cost of repairing even 1 of them (through that dealership). I recently signed a petition (along with a thousand others) to sue Cadillac for this defect. Its just absurd driving a $72k car with a dash flapping around! If they don't cover this I will NEVER buy GM again!

27
Jul

Posted by Anonymous


on 7/27/16 at 5:48PM

Bought a Cadillac from Moore Cadillac in Chantilly, VA They sold me a car with a 30 day warranty. Two days after I had a small problem with the car I took it in.The sales manger Tony who gave me the 30 day warranty told me there was nothing he could do but he would fill my gas tank up. They got me this time but never again and I will spread the word.

28
Apr

Posted by Greg Franco


on 4/28/16 at 8:15PM

I just bought a 2008 CTS 4. How can I tell what option packages/groups are on the car?

View all 10 Cadillac customer service reviews »
Customer Service Ratings

Based on 93 votes.

2.3

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Cadillac customer service news
Cadillac XT4 To Get TriPower Engine Technology

Cadillac's forthcoming XT4 compact crossover will be among the first GM models to use a four-cylinder engine with cylinder deactivation when it goes on sale later this year. The XT4's 2.0L engine will use a special valvetrain, shared with the 2.7L ...

Would You Pay $85000 for This Virtually New Cadillac CTS-V Wagon?

The last-gen CTS-V wagon's desirability among enthusiasts these days is no secret. It is a 556-horsepower supercharged V8-powered station wagon with rear-wheel drive and an optional manual transmission, after all. But it seems one owner has taken the ...

My Ride: 1993 Cadillac Allante

Owner: Wes Shaver. Location: Milwaukee, Wisconsin. Found on: eBay. Purchase price: $3,100. Years owned: two. My grandpa would always buy my grandmother the newest Cadillac. Her last Cadillac would go to him, and his Cadillac went to my uncle.

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