Subaru customer service

Subaru is a motor vehicle maker from Japan. Subaru is a subsidiary of Fuji Heavy Industries. Subaru is known for making a boxer engine design for all of it's models. Subaru offers customer support in the way of phone, email or mailing address.

Customer Service

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User Reviews

Posted by Anonymous


There are FOUR Subaru vehicles in our household. Yes four! Two of them we own outright and another two are headed vehicles. We are very happy with our 2019 Forester Sport, as well as with the two Impreza hatchbacks that are sons are driving. Our 2012 Legacy Premium is another story. The build quality of that vehicle is below the standard set by virtually all other Japanese auto manufacturers. It is a noisy, unexceptional vehicle -?and one that as we approach 100,000 miles that was misrepresented by the salesman at Liberty Subaru of Emerson, NJ as never needing to have its timing belt (an expensive job) replaced because my wife and I were assured that unlike similar sedans made by Honda, Nissan, Toyota etc. that Subaru Legacy's have a steel timing belt rather than a rubber one that needs replacing. Perhaps our sales rep was misinformed, but now that my wife and I are retired and on fixed incomes, we are now learning that we need to either pay a large fee to maintain the engine timing belt (made of rubber) or dump the car. We are not happy, and while our other Subarus are working fine, out next car is not likely going to be a Subaru.

Posted by Anonymous


Staff was extremely helpful in checking on my questions and responded with knowledge and efficiency. Excellent service.

Posted by Sue


Your customer service was horrible today in regards to replacement struts that barely lasted 1 year! Rude and uncaring people in your corporate CS and dealership means we will take our two new cars purchases to your competition.
You don't care repeat purchases do you? Our family will NEVER get another Subaru again. Congrats on your failure.

Posted by Anonymous


subaru ontario, ca ....called parts dep. for several hours yesterday one person answered and said parts dep was out to lunch call after 2. I repeatedly called after 2 till 4 (your call logs "may be monitored for......what was that again?" will show many transfers with nobody answering. Emailed them today for price check on parts to be installed. 7 hours later still no answer. Leadership training might be a good idea. Going to another dealership I guess. Too much to ask to do their job?

Posted by Anna


4 - 5 pm; Friday August 16th, 2019



I had just arrived home from your Scottsdale Subaru Location. I am upset on how many of y'all male employees had talked negatively and made fun of me out in public. They had done this straight in my face and I am shaken by this absurd behavior and do not understand how this is unprofessional behavior is at all acceptable. I can not comprehend the logic behind it for I had felt like horrible! He said to me, "How rude of you to not ask that in a sentence, but put it in a commanding statement." Please send me to another Subaru Location in the State of Arizona, so that I do not ever need to run into this Specific Subaru Employee ever again!! I do not know anything much about cars and my brother is a Car Mechanic that also works on cars in a shop. One of my father's old friends is a Retired Car Mechanic as well. I came to y'all Car Shop to get help for the Car that I drive under my father's name on the Car Insurance, not to be chastised by a grown man who is at work. I ain't getting no paycheck for being there.

Customer Service Ratings

Based on 102 votes.

2.8

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