Posted by Anonymous
HORRIBLE--> You don't sell just the basket from any of your commercial shredders!! I was told I would need to purchase an entirely new unit!! You want me to spend 3,000.00 + for a 50.00 part.
Read the reviews below to see the experience other people have had when dealing with customer service from Ativa.
I Have Purchased 5 Of The Small Shredders And I Have One That Stopped Working We Have Called For Support They Told Us To Clean The Eye With A Q-tip Which We Did That Didn't Work.
Trying To Get Them Back On Support Help Is Like Getting Your Teeth Pulled I Would Not Recommend Them For Any Type Of Equptiment Due To The Lack Of Customer Service When The Rest Of Them Fail We Will Just Throw Them Away.
We have a ATIVA shredder purchased in March of this year 2020. We have had a lot of trouble with the shredder. I have called customer service and talked to Nadine and have send two fax with a copy of how we paid for the shredder. We have called 8-14, 9-9, 9,10,1/11, with no response back. We have cleaned the shredder the way we were told but it is not helping. Nadine and I believe the sensor is bad. The shredder shreds runs, stops, runs, stops constantly. We paid good money for this shredder and expect it to work for more than a few months. PLEASE SOMEONE HELP US!
I purchased Ativa Shredder 3/24/2020 and today is 8/10/2020. My shredder has been non working for a month. I have called three times the # on back of shredder and no call back. Terrible customer Manufacturer service. I work in an industry which needs a shredder. I would never recommend buying a shredder from Ativa thru Office Depot again.
my shredder doesn't work I call and this customer service representative told me that because I never lubricated it that because of that I cannot get my shredder fixed.. I have Apple computer I have an Apple phone I have a Canon printer and I have other stuff in my house that I am certain that if I call them and tell them that the device is not working they will fix it or they would tell me that I have to pay an amount for me to get it fixed but something not that you're going to tell me that there's nothing I could do about it so I can go out and buy another one so what I'm going to do is I'm going to give you guys a horrible review and I am going to throw this away and buy another one but ativa.. and I will make sure that everybody knows what type of horrible customer service you guys provide..