Flag Trend Micro Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I am happy to report that a will be getting refund following a request after Trends charged my account that I thought was not authorized. This was on a laptop that was not in service at the time so I had no idea that the transaction had taken place (in September). At first inquiry by e-mail, I was informed that the return policy was past the 30 days for online software pruchases. After sending another e-mail explaning why I it took me so long to find out, they sent a declaration "letter of destruction." I submitted it and am now waiting for a refund. I appreciate their help, and I don't think the charge was meant to be fraudulent. We all should be more aware of online charges, especially auto-renewals.

Their protection service was helpful during the period that I had it. It just didn't protect my laptop from my teenage son! I had to have a complete network clean out which wiped out the Trends coverage I didn't even know I still had.

If you go to the "findmyorder.com" web site I'm sure they will work with you.
Thank you Trend Micro service team :)


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video