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We just completed a cruise on Celebrity. The worst of 5 cruises we have taken. They have NO interest in helping passengers once they get your money (we paid over $7000 -- 2 people. First they try to save themselves a few dollars by booking with an interium connecting stop i.e. New York in our case Paris DeGalle..we found out later that DeGaulle is the worst airport to connect. They had us on such a tight connection (1 hour and 10 min) on a flight from Texas to Paris and we missed the connection. Did they have someone at the airport to help us. NO. It took us about 8 phone calls to get someone at Celebrity to help us get a connection on to Rome to get on the boat. You have to know that if you go on Celebrity, insist on going to the ship's port city the day before and onto the ship the following day. They will try to get you to do it all in one day. We met several people stranded like us. We finally got to the ship 2 days late (we missed 2 days of a 10 day cruise). Then they were so rude. No one asked to even help us with our luggage. We had to lug our stuff over 200 yards down the wharf to the ship. Then they had a cop tell us that we had not paid to be on the boat. A trip to AMEX finally straightened that mess out.
We will never use Celebrity again. Most screwed up travel company we have used of any kind.


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