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Fido should be avoided like cancer. I gave them the worst ratings for every category because that is how badly they performed.

They scam you out of your money by charging ridiculous interest and additional charges even after you ask them to cap your usage. They make the lamest and worst excuses I ever heard from a phone company in terms of capping monthly usage to avoid high bills.

Common sense, being reasonable, and sometimes even proper use of the English language is strictly prohibited by Fido management in order to ensure customer service reps are useless in resolving customer issues and useful only in blatanly ripping off customers. Every other phone company was able to cap my usage but Fido made excuses and expected me to pay ridiculous interest on an inexcusable bill because they pretend they cannot cap usage. Instead they recommended more expensive monthly plans instead of switching me to a cheaper plan.

I have never in my life dealt with such incompetent and inexcusably rude customer service staff as I have when I dealt with Fido. I am surprised they are still in business, but this is the world we live in.


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