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I too was a RCN/Starpower subscriber for about 10 yrs. Went to Comcast after my rates got out of hand. Oddly, things didn't work out with Comcast, so I'm back with RCN. In my locale, I have only these two companies to choose from. I ordered the Internet & phone pkg (59.99/3 yrs.). I also requested the wireless router add-on (4.95/mo.). Thinking better of it, before my install date, I called to cancel the router add-on portion of the service. I was told it was too late to change the order, but, just tell the tech not to install the router he brings. So I did. I had purchased a router to use instead of theirs. To make a long story short, I am now being charged for the router that was included with the order, even though I have informed several people, several different times in Cust. Svc. that I wanted to cancel the router add-on, because I was using my own router. Their response was, the router in question has to be "located" in order to be removed from my account. Sad to say, this "locating" process had been going on for almost a month now. RIDICULOUS!!


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