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I have been with Fido for over 10 years. First time with this bad customer service called Cedric. I was calling to decide if I should stay or switch to another company. After the conversation with him, I am sure I don't want Fido anymore. Also be aware of some policy changes. They charge $25 fee to upgrade your cell phone, which does not make any sense at all. You buy a phone from them and they charge; if you buy a phone from somewhere else and put sim in, no charge. On the other hand, they used to allow customers to cancel services anytime or switch their plan anytime they want; now, they switch your plan only the next billing cycle and charge 30 days for cancellation. DON'T GO TO FIDO!!!


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