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I ordered an Uber on the morning of 3/16. I was in contact with the driver, Hugo. He texted "I am here." I texted "Be right there" but when I went outside, there was no Uber car in sight. After waiting in front of my building for some time, I finally gave up and took a taxi. I had been relying on Uber to get me to a hospital where I am scheduled for surgery tomorrow , but now I'm not sure what to do.


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