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Dear Cub Cadet
My daughter bought her husband a riding mower for Fathers Day 2019. It has 12 hours on it bc it's been broke and the parts ordered are always wrong. My daughter tried to get the Store to replace the mower since it broke within 30 days of purchase but the store refused saying " The affected part was the carburetor and it's not covered. I could see if the mower had hundreds of hours but to have poor customer service on your brand after 12 hours is not sending a good message about how you stand behind your products.. it would be greatly appreciated if you could communicate with stores that carry your brands to be more open and aware when a breakdown after 12 hours occurs. To be making payments on an item that has broken after 12 hours is really heartbreaking. I have always bought your mowers and understand why my daughter chose to do so. I know I will hear from you as your company makes this right.
Thank you
Venicia W


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