Flag Comfort Inn Customer Service Review

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Hello. I initially went through the property I stayed at to attempt to resolve a conflict. Since they are refusing to contact me back, I'm attempting to resolve through corporate.

I stayed at Comfort Inn in south Tacoma March 21st and 22nd. A Thursday night to a Saturday morning.

I arrived back at my room Friday around noon to find all of my belongings missing and my room cleaned after I placed a "do not disturb" sign on my door. I went to the front desk and asked what happened. After 20 minutes of the two girls up front trying to figure out what happened and attempting to avoid me. The maid informed me they never put in my second night so they cleaned my room assuming I was supposed to check out Friday.

They then retrieved my belongings from a garbage bag and handed me 2 gigantic bags of my belongings.

First of all my personal belongings were touched, disrespected, and put in trash bags. I have OCD (medically diagnosed.) So this spiralled my entire weekend into a terrible OCD episode because of how my things were handled. I was unable to attend my business conference because of this. A hotel should take this absolutely seriously, and they are not. In fact they were nothing but rude and unprofessional about it.

The girls up front informed me that the manager conveniently wouldn't be in until AFTER I checked out Saturday. I find this impossible to believe that NO manager is on duty for 2 days.
They promised me the manager would comp the room and try and make things right. They took down my number and email and promised she would call me Saturday around 3 or so. By mid week I still hadn't heard from her so I left an email review. To which she passively aggressively offered zero compensation. I've emailed her back twice with zero communication from her. I'm appalled. I work in customer service and this is ridiculous. Avoiding responsibility is all they're doing.

I expect a full refund for the miserable service I recieved. I didn't pay $200 to be treated like garbage by your staff.

-Natalie Knopf Miserable Stay
Hello. I initially went through the property I stayed at to attempt to resolve a conflict. Since they are refusing to contact me back, I'm attempting to resolve through corporate.

I stayed at Comfort Inn in south Tacoma March 21st and 22nd. A Thursday night to a Saturday morning.

I arrived back at my room Friday around noon to find all of my belongings missing and my room cleaned after I placed a "do not disturb" sign on my door. I went to the front desk and asked what happened. After 20 minutes of the two girls up front trying to figure out what happened and attempting to avoid me. The maid informed me they never put in my second night so they cleaned my room assuming I was supposed to check out Friday.

They then retrieved my belongings from a garbage bag and handed me 2 gigantic bags of my belongings.

First of all my personal belongings were touched, disrespected, and put in trash bags. I have OCD (medically diagnosed.) So this spiralled my entire weekend into a terrible OCD episode because of how my things were handled. I was unable to attend my business conference because of this. A hotel should take this absolutely seriously, and they are not. In fact they were nothing but rude and unprofessional about it.

The girls up front informed me that the manager conveniently wouldn't be in until AFTER I checked out Saturday. I find this impossible to believe that NO manager is on duty for 2 days.

It's obserd they refused to pass my very real complaint upwards to someone who will help me.


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