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This company is a joke, worse customer service ever. I sent my watch to replace the pin that holds the band on 12/26. Call every day after the 27 and couldn't find it, someone finally said on the 11th of January that they were processing 12/28 deliver items. On the 14,15 still no answer. Finally on the 16 they asked me for the serial number which I luckily had taken a picture of. 2 days later they sent me an estimate for $270 claiming a bunch of repairs including a new band. Something told me to go there and pick it up in person, just to find my watch full of scratches front and back and they look like they were purposely made, to the point you can't even see the serial number anymore,when questioned, they claimed that it happened while shipping ( which they force you to send with insurance, now I know why)
They are the worse company, they destroyed my watch. I need a replacement. It was my dons graduation present.


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