Seiko customer service

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Customer Service

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Phone: 201-529-3316

User Reviews

27
Apr

Posted by Anonymous


on 4/27/23 at 4:49AM

If you are considering buying a Seiko Couture Radio Sync Solar watch-- DON'T DO IT!
It will keep correct time for one to two days and connects with the system. It will re-set the time to 1 hr behind correct time. I have it set to the NY time and it will not keep the correct time.
I would rather use a sundial in the dark than to have to depend on this watch!

20
May

Posted by Anonymous


on 5/20/20 at 5:41PM

Seiko used to be synonymous of excellence, You bought a Seiko and you knew you were buying quality. I am reading all these reviews and I can see that some cheap incompetent people took a hold of a company that worked hard to establish their reputation . Shame on you! It has come to the point that I hardly order on line anymore because they don't tell you upfront but once you have paid you find out that the merchandise you have ordered is coming from China and is going to take almost a month or more to get to you! Once you get the merchandise you see it's a bunch of cheap stuff that you could've gotten at the dollar store and you paid a high price for it! I purchased a clock that plays several tunes in December. I've only had it for 5 months and the clock is already not working. What a bunch of crooks,! I will never buy a Seiko again! I won't even bother sending it back after seeing all these reviews. I suggest we buy only merchandise made in the USA. These Asians are taking advantage of us.

22
Jan

Posted by Kathy


on 1/22/19 at 5:51PM

This company is a joke, worse customer service ever. I sent my watch to replace the pin that holds the band on 12/26. Call every day after the 27 and couldn't find it, someone finally said on the 11th of January that they were processing 12/28 deliver items. On the 14,15 still no answer. Finally on the 16 they asked me for the serial number which I luckily had taken a picture of. 2 days later they sent me an estimate for $270 claiming a bunch of repairs including a new band. Something told me to go there and pick it up in person, just to find my watch full of scratches front and back and they look like they were purposely made, to the point you can't even see the serial number anymore,when questioned, they claimed that it happened while shipping ( which they force you to send with insurance, now I know why)
They are the worse company, they destroyed my watch. I need a replacement. It was my dons graduation present.

01
Jan

Posted by Mike


on 1/1/19 at 2:15PM

Don't buy a Seiko Clock! My model QHR016 came with no instructions and has NEVER worked! Trying to get instructions from Seiko is extremely frustrating. I give up. Complete waste of $50.

06
Feb

Posted by Anonymous


on 2/6/18 at 3:07PM

I sent a Seiko watch to your address on January 26th and would like to know if you have received it

View all 15 Seiko customer service reviews »
Customer Service Ratings

Based on 69 votes.

3.0

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