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Our CANON was not connected to whatever could make it work. We called Canon support and were lucky enough to have Darwinn help us. He was extremely knowledgeable and patient. He walked us through the process of redownloading our printer to our laptop. Our printer was not printing letters consistently. After helping us to connect with the printerI, he sent us an article about to clean the printer...the letters were perfect after we did what the article instructed. I can't say enough about how helpful he was!


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