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After an update to my WI-FI, I couldn't use my printer. I called Canon several times, and was told that I must go back to my ISP. After three times of going back & forth between Canon, & my ISP, with no success, I was frustrated. I waited a few days, & decided to try one final time. The Canon Tech whose name was Aaron had me go to my cell phone, (I print from my cell phone), & it showed that I needed to put my WI-FI information in, & IT WORKED! He wouldn't leave me until I was able to print from my phone to my printer. I cried. I told him the frustration of what I had gone through. He was patient, professional, & was sensitive to the fact that I couldn't accomplished the fix on my own. I never received a survey of our session on the 17th of August 2018, but I wasn't going to not let Canon know how this young man got me back to being able to use my Canon Printer. I had to write to thank Aaron, & let you at Canon know how much I appreciate what he did for me. Thank you Aaron!


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