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Dec. 3rd at 4:43pm I called DSW The Coustomer service associate that came to my rescue was Kate! She was working in Columbus,Ohio this evening. Kate is a tremendously smart and caring professional! Kate listened to all of the unproffesional mistakes that had been made during my purchase (that had gone dreadfully wrong at the Pleasant Hill store in Ca. 11/16/17 at 6:12pm. The worst part is the security lock is still on the beautiful boots I purchased for $135.99! I had begged the manager to see if she could locate the boot I purchased in a size 9! The manager assured me that she searched all of the DSW inventory. She assured me there wasn't a pair! As it turns out there are a few pairs! Now nearly a month later Kate has made that sale! Kate provided me with what I had requested! Kate made that happen very efficiently! DSW would be much more effective if all of your employees were as efficient and caring as Kate! I do not know Kate this review is honest and not fake!


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