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First of all, I am very unsatisfied and still waiting for the refund since 2 weeks. Agent Tkeyah Williams has given lower amount before she charged membership fee and registration fee($162+$45). Soon after she charged both, she came up with higher amount saying she forgot to remove some discounts.I clearly told her that,I cannot go with that higher price and will not proceed further to buy policy and wanted my money back that she charged for membership fee and registration fee. She said she has cancelled ($162+$45) payment and initiated a refund and I will get my money in 3-5 business days.



Later when I did not receive my refund even after a week, I tried calling AAA and agent Don Nyugen first said he will process the refund, later he tried to convince me for a different price but I said I want my money back first and then I will think about everything else later. After this, he started saying I cannot get refund until and unless I sign policy documents or I have to pay 11% of my total insurance say 1400$. I have signed the papers that he has sent me so that I can get a refund in 2 days as he said, but its been more than a week and I still didn't get any refund. Being a senior SM, I thought he would help me getting refund but instead he was literally unhelpful and I think AAA should not encourage this kind of agents trying to cheat customers.



This was clearly a mistake from your agent giving wrong information and changing insurance price after charging membership and registration fee. I don't know if this was Tkeyah Williams trick to pull customer for higher price after charging. I really don't understand why should I pay when it is not my mistake at all.



I have explained everything in detail in this email. I humbly request AAA to help me with getting back my money.



Thanks,

Srikanth.


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