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I am trying to cancel a personal training membership that I was locked into without given the information. In November 2016, I went to your Clifton NJ office to sign up my daughter for Personal Training as she was required to train by her school when not in school. I told them I only needed the services until mid January 2017 as she would be back in school then. They told me that was fine and I would be able to use the rest of her service for that month. Unbeknown to me the contract I signed was given is a 1 year contract. I did not get a copy of the contract. I have been trying to cancel the service as I do not need it and kept getting told I have to pay $500.00 to get out. I also currently have 23 unused sessions and I asked why can't they use the unused sessions as a write off for the $500.00 and they will not do this. As it stands I will be contacting the Better Business Bureau if this is not resolved as this was not what was told to me. I requested personal training for 2 months and was given a 12 month contract which I have not used since January and which they will not terminate. I want this contract terminated as it was unfair and the 23 unused sessions should be able to go towards the ending it.


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