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I purchased insurance on my appliance in July, 2016. In August, 2016, I callled GE for a repair person to fix my ice maker and the stopped up tube in the door that dispenses water. When the repairman arrived, he said that he would order a new door b/c the tube was frozen and was not repairable.



When that door arrived, Pilot Shipping dumped the door in my driveway in a box that was torn apart and taped to a flat. Then, Pilot finally picked it up. When the second door was delivered, the repairman installed it and did repair the water dispenser tube but said the door was not compatible with the ice maker so he ordered another door. Several weeks passed, and TWO DOORS arrived. The repairman returned, but neither one of these was compatible. After speaking with another repairman, he said he would order an adapter to make the ice maker dispense properly. When that part arrived, another repairman arrived and installed the part. He also worked with the ice maker and said it should be delivering ice by nightfall. That was the first week of January!!! No ice yet!



I contacted an agent at Assurance Sokutions after no one ever contacted me about scheduling another repair. When the GE representative called after the repairman had installed the part and had supposedly repaired the ice maker , I told her that we STILL had no functioning ice maker.



After not hearing from anyone for about three weeks, I stayed on the line for 35 minutes yesterday, waiting to talk to an agent at Assurance Solutions. She finally answered and said she could schedule me another repairman, but they were backed up. Feeling as if I should be placed in the front of the line since I have been waiting SINCE AUGUST, I asked to be connected with a supervisor. I held on until my phone read ONE HOUR AND FIVE MINUTES!! I hung up.



I am currently AGAIN HOLDING ON. I have waited and am convinced that they must have my number flagged as "don't answer this one."

Is this any way to treat a customer who paid $3,600.00 for your appliance? I have tried to talk to your customer service people, but they tell me that they are no longer responsible for the account; Assurance Solutions is responsible!! Really??! The GE representative sold me the policy. I am tired of being treated like a ping pon ball. When is someone going to be responsible for my refridgerator? Do I need to ask for legal help? I am tired of dealing with this. My husband has been fighting Stage IV cancer for THREE YEARS, and I am sick of buying ice ever 2 - 3 days.



Sandra I. McMahsn


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