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January,2016
My 4 year old refrigerator needs a new ice maker and digital panel costing $300 plus installation costs on top of the $100 diagnostic fee I already paid. I called customer service and after an hour of haggling was told I could receive a 50 percent discount on the parts. I had to order them myself and have them shipped to my home. The authorized dealer in my town would not honor any warranty on the parts or the labor to install them if I ordered the parts myself. I called customer service and after another hour of haggling I was told that it was not their problem and the offer expired in 30 days. I realized that in order to get me off the phone, the customer service supervisor offered me a discount that was worthless or could actually cost me more in the future if I ordered the replacement parts and they were defective. .


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