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Nov 28 I ordered a Christmas gift for my grandson. I called today, the 14th, and was on hold for over thirty minutes only to be told they had no record of my order even though I gave them a reference number I obtained from PayPal account. Thoroughly disgusted, I hung up and spent hours searching out all information on my order. After locating, order number, item number, and tracking info, it states it was returned! NO notification to me and now I have no gift for my grandson for this Saturday. I decided to call customer again with all of my information to see if they could overnight it. After being on hold for over 2 HOURS, I get cut off! I do NOT EVER intend to do business with this company again!


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