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In October I returned an item purchased using the pre-paid label. A few days later my account was debited $9.50 instead of $6.95 as stated on the label.When I called customer service the rep.who handled the complaint told me she would submit a claim for price adjustment. A week later in November I called again to find out the status of my complaint,the rep said there was no record of the incident, even though I gave her the case #.This rep.who acted as though I was trying to extort money from L&T, asked me to email the pre-paid attachment to prove which label I used, and I did. A week later,with no response I sent an email to L&T head office with my complaint.I also cc the email to the CEO. To date, no one has responded. It is not about $2.55, it is the principle. Customer service is truly dying.I used to think L&T was a cut above the rest, now I know they are in the same murky pool.


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