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Lost phone land line on Saturday the 3rd of December. Cell phones done work at our house because it's too wooded an area. Drove till my cell phone worked and called frontier communications. Have my 95 year old mother with Alzheimer's and weak and frail. Have had to call 911 severe times because she keeps falling. Was told by their customer service that no one could come out till Friday December 9th. Seven days later! Explained to them and got a snippy representative who told me that if I want him to lie and say they could come out sooner he would. Told him about my mother and he said they'd try to expedite it but probably couldn't. I thought they were legally bound to service it sooner with a medical emergency. He told me he'd been there seven years and doesn't think they have to. Why am I paying for a land line that they're too busy to service!


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