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My insurance company got a rental through enterprise and they put me into a jeep renegade and the tire went flat, so I was told to take it to Goodyear, when I got there, I told the manager what the issue was then, he asked me where is the information on the key, I told him, this is all they gave him and that I have the contract. He preceding to the vehicle fussing about enterprise. He told me that the vehicle needed a tire and he didn't have any in stock, I look it was 5 o'clock and enterprise was close, so I try calling enterprise and it's said it was close, so I proceeded to call the customer service number to try to reach someone and the manager try calling the branch in town and finally someone answer. The Goodyear manager said they had another car until the tire is repair, so I took the vehicle they had, so I call the next day to see if they had another vehicle because the one I got was to small. The representative said he would call when he find another vehicle and he never called, so I decided to call around 12 noon to see if he had anything and he said the person that was supposed to bring the vehicle back didn't show back up yet, so I said okay and he still had my number. It was getting close to 5 so I decided to ride up there, I saw the truck I had before sitting in the parking lot and the representative said someone already rented the vehicle hut haven't pick it up, so I'm like why I didn't get the vehicle back and he went on explaining that I wasn't supposed to have that vehicle from the beginning and I said how was it supposed to know if that was not explained to me in the agreement. *communication * The representative should have taken care of me the customer and not given me the run around. I call the customer service number and explain what was going on at that branch and I was put on hold then the manager got nasty and ask me what do you want and starting laughing when I told him the situation, lack b of professional and need to be trained on how treat customers and show respect. I was literally done with this branch and told him to have a nice day. Enterprise should do a complete inspection on there vehicles before putting them on the road or change where they get there car service, because my mom got a vehicle through her insurance company too and had issues with the tires too be inflated.


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