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I am a long time loyal Enterprise customer. I made the above reservation and was told to call in the morning to reconfirm. I called at around 8:45 AM. I told them that I would need a pickup at my car repair in about 15 or 20 mins at the latest. I was told, absolutely no problem. At 9 AM when I called for a pick up from my repair shop, I was told I would have to wait 45 mins to 1 hour for a pick up! I told them that I had to go to work and that they promised me the pick up and they basically said sorry, too bad. I immediately called another company and was picked up in 10 mins. I'm incredibly upset with your service.



Paul Dorman


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