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Soma power box was not working on a Friday so I called to get a tech and of course the soonest they can send a tech out was the next Tuesday. Tuesday comes and goes no call nothing so I call and oh they tell me we have to reschedule even though I sat there for hours after calling and calling and then telling me Oh yeah he has your ticket so we will move you to Wednesday... Wednesday it comes and goes not one phone call the only calls made were for me again to customer service customer service calls the dispatch and the dispatch promises me he will be there Wednesday night guess what Wednesday night comes and goes no phone call someone calls me on Thursday oh my gosh it's the dispatcher I see you need a tech unfortunately we can't make it today how about Friday afternoon... I am so pissed I will now pay the $10 a month extra to go to Xfinity


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