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We have had problems with our internet speed for approx. one year (following work that century link crews did in our area) Century Link tech support has given every excuse in the book why our service is alright. Approx. one week ago a telephone support person advised that they showed us having several errors on our line and a field tech was scheduled to arrive. When the tech arrived (10/18/16) he also verified tht there were isues on our line and would be back the next day to work on these. On 10/19/16 the tech returned but now he started baslming our band width usage as the problem (never mentioned the errors that two people found) and that we could have had the performance that we'd had prior to this work being done.

The tech even had a laptop trying to show the band width usage. The repair ticket was closed but the tech also said that we were at the end of the distance for good service but he was going to try something else and bring one of century link's modems out to try (even though I had installed a new modem on 10/12/16 which was compatible with century link service). I advised that I wasn't going to pay a monthly fee on a modem at which time he advised that he would just give it to me to use.

REMEMBER - we're talking about a CENTURY LINK tech? This field tech kept telling me that MediaCom was a better service provider than Century Link and that's who he had. He was actually promoting MediaCom to me.

What's with this? You can't get the job done right so you try and push a customer away that's been with you for over 10 to 15 years instead of trying to fix the problem?

I'm appalled at the service we are now getting but are still expected to pay our bill on time or our service is shut down.

Some NEEDS to explain this to me as a consumer.


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