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Good evening. just want to express my gratitude for the exceptional customer service that I received from Kathy C and member services at the Clermont Florida office I found myself in a predicament and she was very compassionate very understanding very helpful although I was embarrassed she made me feel like this was something normal I so appreciate what she did I so appreciate the level of concern and compassion that she showed me and I just want her to be acknowledged for the exceptional customer service that she gave me today thank you


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