Flag Enterprise Rent-A-Car Customer Service Review

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I recently needed a rental vehicle so that my car could be repaired after a car accident.
The Enterprise transfer man was waiting for me at the Collision Service which was very convenient.
The I spent 90 minutes trying to rent the car.
Car #1
1. The first car they attempted to rent had holes in the seat covers from a cigarette.
2. The dial on the car said that an oil change was needed immediately.
I did not get that car.
Car #2
1 It was a Dodge Charger. I am handicapped with back issues. Getting in and out of the car was literally painful.
2 The indicator for low tire pressure came on within 20 miles.

There was no other vehicle available. I asked for an SUV and was told that I needed to pay extra for the vehicle. The Insurance Agent that made the reservation was on vacation and her boss said only she could change the car.

The rental agents themselves were extremely nice but my needs were definitely not met. The service requirements for both cars were not met by this licensee. I will NEVER rent from Enterprise again.


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