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Samsung is not very much help. I called today because I have a Samsung Galaxy 5. I've had it for approximately 1 year and 4 months. It has been fine up until about a month ago, it started to get very hot spots. Two days ago, I had it on the charger, I received a phone call I unplugged it and answered the call. When I put it up to my ear, it was so hot it burned my ear. A week ago I went to AT&T and explained what was happening about it getting hot. They sent me out a new battery, I changed it, but it's still doing the same thing. Sometimes it's so hot you can't hold it, so I called Samsung and was basically told, too bad there's nothing we can do.I took it back to AT&T, I was told that some part ( the man told me what the name of the part was, but I'm not going to waste my time ), So today I'm on my way to purchase an Apple phone. Thank Goodness, I almost purchased a Samsung television but something told me to think about it. I'm so glad I did because I have a Philips television now and it's been great. I was only going to buy a larger TV..If I do go to a larger size, guess what? It will be another Philips...Samsung appears to be more about price then quality.


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