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I have rented from Fallston, MD location almost every weekend for a year. Went in today, and Mark would not accept documents offered even after explaining time frame for mail cycling/dating of bill used to prove residence because different from mailing address. Offered several different documents including government issued, To support requested information. The manager who knows me and has rented to me on several occasions was not available at the time. There should be some system in place to make things smoother in keeping customer information valid from week to week. Needless to say, I have found another company to rent a car from for my business trips. (Not related to your group of companies). As a manager of a multi-million dollar company, this could have/should have been resolved. Manage by exception!


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