Flag Thrifty Car Rental Customer Service Review

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On 8/31/2016, my flight was delayed into Austin, TX. Upon phoning Thrifty, they wanted flight information to verify delay, but said they would hold the reservation for car until 9/01. Manager of Austin Airport's Thrifty told me on 9/01: 1) she had no clue who manager Michael was (whom I had spoken to on 8/31), 2) that even if she did know manager Michael (whom she thought was corporate) that corporate's computers don't communicate with Austin Airport's computers, 3) that I could wait around for 2 hours to see if a car came in but NO GUARANTEE. When I explained to manager that I needed the rental to get my little's brothers memorial, she said: "Well...you can go somewhere else if you want." I was completely appalled at the treatment I was given. Result: The car rental rep next door heard every word with eyes wide open saying Thrifty's treatment of me "was messed up on so many levels." They put me in a car within 10 minutes for a better price than Thrifty and offered condolences to the death in my family.


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