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awful and very racism.... i just got x3 just 2 days ago on 08/30. after came home we noticed there was double charge on dealer handling fee,.. so i called twice to financial managaer and left voice message and no responsed. so i went back to deal on 09/01 just 2 days later and i got treat like criminal.... first, i asked original financial person but she want's there so asked diff. person. so, there was name "matthew" another manger with unhappy face, coun't understand just looking at invoice so my husband told him to call sales person and matthew said " i can handler this "..... well he coun't figure out ha ha ......well finaly they gave us refund for extra money they charged but **** whole this time, we were their treated us like criminal and and their kids.... hey we are 48 yrs old may look younger... this not right to treat customers this way,,, if we were customers bought over $100000.00 car, they treated us this way ..... they lookig us like poor people trying to get cheapest bmw .........overall from beginning to ending there was not even single apologiz......


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