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I am a single mother trying to reach a live agent to speak to in regards of requesting for flight attendant services of looking out for my 13 year old son coming back to New Jersey from visiting family in Las Vegas, but having no luck as I've been waiting on hold for hours. This is one feature that definitely sucks & needs to improve immensely. For the money consumers pay for the flights, there needs to be an easier way to put a parents mind at ease when requiring their services.


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