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We are new customers to Frontier Communications. Having recently purchased a home in Republic, WA, it was necessary to have a on site phone as my mother who is 97 yrs. old lives with us. I called into the Order Dept. and was told that the earlies possible date for service was 8/9/16. We are moving into the property 7/20/16 and needed service then for my mother's health care if needed. The home sits in a canyon and there is no cellphone service unless we drive 5 miles up the road towards the town of Republic. That time frame if an emergency happened is the time that my mother's health risk could be critical or even deadly. I was transferred to the Customer Care center and spoke with Nicole Klamer who worked diligently to just get us dial tone to the residence. I believe that she went above and beyond to help us. We had to take the internet off the original order to do that but just having the land line was the most important aspect at this time. We made arrangements to contact me again later in the week for the internet portion of the bill to be added. This was entirely acceptable to us. You have a very valued employee who listened to the immediate problem and helped to make us feel more comfortable, not only for us but for my mother also.


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