Flag Norwegian Cruise Line Customer Service Review

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Years ago (probably about 25-30) I LOVE, LOVE, LOVED NCL. I took a few different cruises and experienced incredible food, with incredible service. I can NOT say that any longer. I think the freestyle eating and prepaid tips have ruined EVERYTHING. NCL used to be great, but now it is just another cruise line. So disappointing. I had such good experiences in the past, that I got my sister and brother in-law to join my husband and I this time. We all felt the same - not so great. I knew the freestyle was going to make it different, but not that different. Before freestyle, you had to choose a time to eat and you were assigned a table. (I didn't think that was so bad). In that dining room there was a waiter and few other staff assigned to a few tables. The service was INCREDIBLE. Also, without having any paid restaurants on board (or none that I was aware of back then) the food was FABULOUS. I even remember a night when the waiters all lined up, and to fun music they did a sort of congo line around the restaurant - I think they were carrying a dessert. It was so much fun and great entertainment. It was memorable and made the cruise special. No more of that. ALSO, the entertainment on my previous cruises was unbelievable! I saw broadway productions - and they were good. Not just lame singing and dancing - EVERY NIGHT!! The magician and comedians were great - but on the previous cruised, you got BOTH. GREAT entertainment at 2 different times, and THEN you also got extra entertainment in another room later in the evening - good entertainment. It was SO MUCH BETTER BACK THEN. I will not recommend NCL to any one, unless you go back to what you used to be. For now, you are not worth it. Next time, I will try Princess or Celebrity. I hear good things about both of them. One more thing - cruise ships need to have separate pool areas for kids and adults. Yes - there were two pools and a designated adults only hot tub - but they were right there together. I work hard for my money and when I take a vacation, I want to be with other adults - not kids. I'm with kids everyday.


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