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Let me start by saying this is the first Ford product I have owned and am completely satisfied with it. It is a Ford E350 converted to a Class C Motor Home by Pleasure Way and has about 88,000 miles on it trouble free.

On, or about, May 21 I went to Preston Ford in Burton, OH to fix a leaking rear air shock valve. They checked the van over and recommended a tail pipe fix and front break job. I told them to go ahead and while they were at it go ahead and do an oil and filter change. It took several days for them to locate the correct valve for the air shocks and I must say the parts dept. went out of their way to locate the correct valve. On May 26th they performed all the work and I picked up the van.

The next day the valve leaked. I took it back in and they fixed it. Everything OK and I was happy with my experience with Ford service.

A few days later I left with the vehicle and drove about 25 miles and both front breaks over heated and started smoking. When I stopped I could not touch either of the front wheel rims they were so hot. I called Preston Ford and explained the problem and that I was afraid to drive it back to the dealer and asked that they send out a tow truck; which they did.

After checking the vehicle over they said that both calipers were defective, and here is where my problems start. Why did they not recognize the calipers were bad when they did the break job? They charged me for the tow job when the problem was theirs for doing the break job incorrectly to start with. They also wanted to put back the burnt break shoes on the front wheels which I refused. This experience with Preston Ford cost me $945.88 to tear back into the front breaks and replace the defective calipers that they should have recognized as defective when they did the original job. At this point I would not recommend Preston Ford as a reputable point of service.


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