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Tonight I visited a Best Buy in Paramus New Jersey. To say the customer service is lacking is an understatement. This store has more people standing around conversing with one another and walking around the floor looking at their phones, rather than actually assisting customers. When I finally decided to make a purchase I went to the check out counter. There I was rudely directed to the "open" register. I was met by an individual who has no business being in customer service. I was rudely asked if I was a rewards member followed by rude directions to "follow the directions on the screen" to complete my purchase. After following the several prompts just to make a purchase I had the audacity to remove my chip card from the monitor. At this time the customer service representative became annoyed. I'm not really sure why there has to be so many steps to purchase an item, If this is the case you should really teach the individuals who are at the check out counters some manners in how to speak to customers. Lack of customer service both on the floor and behind the counter, I'd rather purchase the flat screen T.V for my basement and laptop computer we intend to purchase anywhere but this particular best buy in Paramus, New Jersey Route 17 South.


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