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I am so pissed and disappointed with Motorola. WORST CUSTOMER SERVICE. THEY SUCK BIG TIME!!!! Bought a moto G gen 2 phone in December. However in march it started giving problems. The screen would go blank and cannot use any functions. So I contact Motorola in April, after speaking to the third rep. who finally sent me a label to return the phone for repair. After two weeks, and sending it to the wrong address, I finally got a refurbished replacement. SO upon turning on the replacement the phone was stuck over thirty minutes on the M screen. So i called tech support, where we tried to reboot the phone and it did not work. Now they transferred me to the escalation dept who said they send another label to return the phone. I did not get any label that evening. so I called Motorola again. After speaking to five representatives again, finally someone sent me a label. Then i get a call from another rep, who said disregard the label that my old case is closed and they have to escalate a new RMA. Asked for a manager, being put on hold for over twenty minutes, got disconnected. Called back and asked again for a manager, this time the rep is telling me that I have to wait 24 to 48 hours to resolution, since the IMEI number is not coming up in there system. Now been on the phone all morning with these people, which is annoying considering they can hardly speak English properly much less understand. Asked again for a manager. Waited another twenty to twenty five minutes, as soon as the rep transferred me and I started talking to the manager got disconnected again. So i called back again. This time I get another person from the escalation team, who this time is telling me they cannot do anything for me that i have no choice but to wait the 48 hours for there IT dept to look into the matter,since the IMEI number is not registered. So in other words These incompetent idiots from the repair dept did not register the IMEI number before sending the replacement to me. So says months from now, if that same phone was not working I would have been screwed. MOTOROLA IS THE WORST COMPANY TO DEAL WITH . THERE CUSTOMER, REPAIR, TECH SUPPORT TEAM SUCKS. THEY ARE LOCATED IN THE PHILIPPINES AND THESE PEOPLE DO NOT KNOW HOW TO HANDLE CUSTOMERS THE RIGHT AND APPROPRIATE WAY.THEY CANNOT SPEAK OR MUCHLESS RESPOND PROPERLY. YOU KNOW I HATE TO SAY IT, SOME OF THEY SOUND INCOMPETENTANT. DID MOTOROLA TRAIN THESE PEOPLE AT ALL? THEY DO NOT KNOW HOW TO HANDLE SITUATIONS, THEY EVEN HAD MY ADDRESS WRONG, AFTER I HAVE TOLD THEM A MILLION TIMES THEY HAVE MY ADDRESS WRONG. AND YET STILL SENT THE REPLACEMENT TO THE WRONG ADDRESS. SINCE NOW ITS MOTOROLA'S FAULT, SINCE THEY SCREWED UP WITH THE REPLACEMENT IMEI NUMBER, THEY SHOULD HAVE JUST AUTOMATICALLY BEEN ABLE TO SEND ME OUT ANOTHER PHONE WITHOUT ME WAITING. I AM FUMING, I AM SO MAD. I AM OUT OF A PHONE FOR OVER A MONTH NOW. THIS COMPANY DOES NOT KNOW WHAT THEY ARE DOING. DO NOT DO NOT BUY ANY MOTOROLA PRODUCTS, ESPECIALLY A PHONE. IT SUCKS!!!!!!!!!!!!!!!! VERY VERY DISAPPOINTED.... MOTOROLA I NEED SOME ANSWERS OR JUST REFUND MY MONEY THAT I PAID FOR THIS PHONE.


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