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I tried sending a laptop to my granddaughter today and spent an hour on the phone and on the computer trying to get the address right Best Buy computer system wouldn't let me put in the correct address and they kept trying to send me to a different address so I called customer service and he ended up couldn't fix it either and wanted me to have the person who is receiving the laptop pick it up in the store which is 24 miles away I was very disappointed that unlike Amazon I couldn't just put the address in and two days later they get the item very disappointing it took so long spent nearly half my day off trying to get this done finally I acquiesced and had him the the receiver pick it up at the store we've yet to see if it's the right item or not could be could be it's not I wish that Best Buy would have better customer service or compensate you for the hours that you spend trying to order something off their site. I think it might be a long time before I order off at from Best Buy again. Amazon is just way easier to work with. Hope if they have trouble with the laptop that they can take it back to the Best Buy store they got it from finally and hope their customer service in store is better than online


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