Flag National Car Rental Customer Service Review

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Hi. I've been meaning to do this but I have been so busy that I haven't had a chance to just sit down and do it. Listen there at the fnt national desk you guys have a very nasty ass lady there and I don't appreciate the way I was talked to as a customer. I was coming to lansing to much grandfather's funeral and I was already upset but once I got my car I was in tears on the way to lansing because of the way I was talked to like I was a criminal or something. Prior to my grandfather passing the same weekend I was planning a trip there anyway and I had reserved several cars looking for the best rate and didn't cancel so she gonna say well which one do you want you have a million here?! I told her lady look my grandfather has passed away and I am here for the funeral and I don't need your humor not today. She goes on to say well I guess you planned his death huh because these reservation were made in feb. I'm will say had I been the person that I use to be in would have gone across that counter and whooped her ass for making a remark to me of that nature. That was not professional to me and I'd she didn't want to be there that day well hell call me like everyone else does. I just didn't appreciate that not at all.I am a paying customers, I don't disrespect anyone so I didn't deserve that. I don't know what it is that can be done but I ask the customer will be someone else about this because I'm sure I will not hear from you again.


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