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I order a pair of air max from footlocker.com for my upcoming vacation. The sneakers arrived with a dent in the toe area of the right sneaker. I called the customer service number, I spoke to someone by the name of Shane he was very rude and matter of fact about the situation. He informed my that the warehouse have too many orders to inspect every package. Shane response was very arrogant and rude, I ask to speak to a customer service rep manger. I was then transferred to David ext: 4757, I could not believe David was even worst. His response was "what do you want me to do" I was beyond shocked and at that point frustrated was an understatement. Who trains the customer service at footlocker.com? Needless to say, Im going on vacation without my new sneakers. I'm so unhappy with the service I received and honestly I am not sure if I will ever deal with footlocker again. The last thing a customer wants to deal with after the company messed up is a rude customer rep. Footlocker do yourself a favor and hire staff and management who genuinely care about customer satisfaction.


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