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Let me begin by saying I will never shop at Overstock again. The customer service sucks. My Name is Carole Fazackerley email At the beginning of February I ordered a kitchen island. I received two of this item. I contacted the Chat service and they made arrangements with UPS to have the item picked up. But proceeded to tell me I had only been charged once. When I checked my credit card I found two charges. one on 2/2 Klarna Overstock 801-9473100 UT for $158.98. The second on 2/2 Over*O co/overstock.com UT $158.98. A second Chat conversation summarizing the return of the item via UPS to Yu Shan Co USA LTD tracking #1Z 03W 0Y3 26 9856 7158 documents this return. The conversation indicated that I would receive word of resolution in 24 hours. When that didn't happen I talked to Chat again and was told account would be credited. It's obvious that customer service is not in US and language comprehension is a problem I would like to know when my account will be credited with $158.98.


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