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I bought the Philips 5.1 home theater for my fiance for Christmas and when we opened it up to be able to use it there was NO power cord. My fiance was very excited for his gift and I tried to call customer service for help. Unfortunately the young lady was no help. She wanted me to pay $4 and change for something that should have been in the box in the first place. All I wanted when I called was to hear "So sorry we will send one out to you immediately. Sorry for your troubles and hope we can solve it." That didn't happen. If I have to I will return said system and buy a different brand. Really liked this with the surround sound but we will sacrifice that in order to be able to use the DVD. Thanks for listening and I hope to hear from you soon.


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