Flag Norwegian Cruise Line Customer Service Review

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Good Morning,

I returned from the Christmas ,new year Gem, my experience was very disappointing this year. The meat was the worst at theMonderno Resturant. A piece of medium rare filet mignon was tough. The fish was over cooked . I actually cancel my reservation on 1/1 for Cagney. The front service desk was rude on 1/1 when I try to solve my unrefundable on board credit of $17 dollars when I brought a $500 cruise next. They prtetended to solve it but then on 1/2 I got my bill and the $17 was on the bill. Both day Luis PrÃ?Æ?Ã?­ncipe was rude . He didn't want to help anyone. Keep saying no service charge can be applied. He is so not well trained as a front desk employee. You need to train your staff to be more pleasant SMILE at the customer and treat customer with respect. We are paying your salaries. The last 2 days ruined my vacation because I stood in line for 1hour when NCL could have fixed a computer glitch that they knew about. Everyone had the same complaint.

Gong cabin


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