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Absolutely horrible experience dealing with Humana. Prior to the open enrollment deadline, I worked with a Humana representative and signed my two children and myself up for Humana insurance. Or so I thought. Upon calling to modify payment information today, I learned that Humana arbitrarily switched my son into an HMO plan (which is not the plan I applied for) and can't seem to find my daughter's application at all. I have been on the phone with Humana for HOURS, and they can't seem to figure out the problem. DO NOT USE THIS COMPANY!!!


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